Privacy Policy, Terms & Conditions, Refund Policy, and Payment Terms

This document constitutes a legally binding agreement between the user ("you", "your") and our platform ("we", "our", or "us") governing the access and use of our PG and hostel booking application, website, and related services. These services include but are not limited to property listings, booking and reservation systems, payment processing, referral programs, notifications, and communication tools.

By accessing, registering, or using our platform in any manner, you acknowledge that you have read, understood, and agreed to be bound by the terms outlined in this document.

1. INFORMATION WE COLLECT

We collect various categories of information in order to provide, maintain, and improve our services in a secure and efficient manner.

Personal Data: When a user creates an account, we may collect full name, email address, mobile number, and profile-related details.

Business Data: For PG/Hostel owners, we collect property name, location, pricing, availability, amenities, photographs, and identity verification documents.

Booking Data: Includes property selection, duration, check-in/out details, and transaction history.

Payment Data: Handled via third-party providers. We do not store sensitive financial data like CVV or passwords.

2. PURPOSE OF DATA COLLECTION AND USAGE

The information collected is used to manage user accounts, authenticate identity, facilitate property bookings, and process payments securely. We also use data to manage referral rewards, send rent reminders, and analyze application performance to improve user experience.

3. PAYMENT TERMS AND CONDITIONS

All financial transactions are processed using secure third-party gateways (e.g., Razorpay, Stripe). We do not directly store card numbers or banking credentials. By initiating a payment, users agree to the terms of the respective payment provider.

4. BOOKINGS, LISTINGS, AND USER RESPONSIBILITIES

Our platform acts as an intermediary. PG owners are solely responsible for the accuracy of their listings. Users are responsible for reviewing all property details before confirming a booking.

5. REFERRAL PROGRAM AND REWARD SYSTEM

Referral activities are monitored for fairness. Any attempt to manipulate the system via fake accounts or fraudulent transactions will result in the immediate termination of benefits.

6. USER COMMUNICATION AND NOTIFICATIONS

We send notifications via push, email, or SMS regarding bookings, rent schedules, and promotional updates. Users can manage these preferences in settings.

7. REPORTING SYSTEM, USER SAFETY, AND FRAUD PREVENTION

We provide mechanisms to report suspicious activities. We reserve the right to cooperate with law enforcement and suspend accounts that violate safety policies.

8. DATA SHARING AND DISCLOSURE

We do not sell user data. Information is only shared with trusted service providers (hosting, payments) or when required by law to prevent fraud or protect rights.

9. DATA SECURITY

We implement technical measures like encryption and secure servers to protect your data. However, no system is 100% secure, and data is provided at the user's own risk.

10. DATA RETENTION

We retain data as long as necessary to provide services and comply with legal obligations. Users may request account deletion subject to operational requirements.

11. USER RIGHTS

Users have the right to access, correct, or delete their personal information. Contact us at the details below to exercise these rights.

12. CHILDREN’S PRIVACY

This platform is intended for users 18 years or older. We do not knowingly collect data from minors.

13. THIRD-PARTY SERVICES

Our platform integrates with third-party tools. These services operate under their own independent privacy policies.

14. REFUND POLICY

Refunds are subject to the specific cancellation policy of the PG/Hostel owner. Valid technical errors or duplicate transactions may be refunded within 5-10 business days.

15. LIMITATION OF LIABILITY

As an intermediary, we do not guarantee the quality or legality of properties and are not liable for disputes arising between users and owners.

16. ACCOUNT SUSPENSION AND TERMINATION

Violation of terms, fraudulent activity, or platform misuse may result in immediate suspension or permanent banning.

17. CHANGES TO THIS DOCUMENT

We may update these terms periodically. Continued use of the platform after updates constitutes acceptance of the new terms.

18. CONTACT INFORMATION

19. SCOPE OF SERVICES

This document applies to all services including PG/Hostel booking, property listings, payment processing, and communication systems offered by the platform.